Terms and Services

Effective Date: September 2024

Last updated: June 2025
Applies to all services provided by Restore Canada and its franchise locations.

These Terms govern all emergency and non-emergency remediation and restoration services (“Services”) provided by Restore Canada (“Contractor”) to any customer (“Client”) who engages our services, either through direct contact, website form submission, or phone inquiry. Services may include, but are not limited to, water, fire, smoke, mould, asbestos, biohazard remediation, testing, and restoration activities.

By engaging our Services, the Client authorizes Restore Canada to take any necessary action to mitigate damage, restore the property to a sanitary condition, or otherwise protect the integrity and livability of the premises. The Client certifies that they are either the legal property owner or an authorized representative with the authority to approve work and be financially responsible for the Services rendered.

• Cash on Delivery (COD): Payment is due in full upon completion of Services or upon delivery of an invoice, whichever occurs first. No credit or payment extensions will be granted unless specifically agreed to in writing prior to commencement of work.
   
• Non-Payment and Delinquency: Invoices not paid upon issuance will accrue interest at a rate of 5% above the prevailing Royal Bank of Canada (RBC) prime interest rate, compounded monthly.
   
• Collections and Legal Enforcement: The Client shall be responsible for any collection costs, including reasonable attorney or legal fees, incurred due to non-payment. Restore Canada reserves all rights under the Ontario Construction Act to file a lien against the serviced property in the event of non-payment.
   
• No Extensions Without Agreement: No delay, deferment, or payment plan will be honored unless documented in a written agreement signed by both parties.

As a courtesy, Restore Canada may invoice the Client’s insurer directly. However, all contractual obligations for payment remain solely with the Client. The Client is responsible for any deductibles, non-covered services, or amounts not paid by the insurer, regardless of whether the insurer issues a partial, delayed, or denied payment.

All subcontractors engaged by Restore Canada are contractually bound to communicate only with Restore Canada representatives. Clients may not communicate directly with subcontractors or request additional services outside the authorized scope of work.

The Client agrees to provide continuous, unrestricted access to the property for the duration of Services, including the availability of electrical power and water, at no cost to Restore Canada. Failure to do so may result in delays, additional charges, or termination of Services.

The Client shall cooperate fully during the performance of the Services. Any delay caused by the Client, including failure to grant timely access or to provide necessary information, may result in additional charges at the applicable hourly rates and may affect project timelines.

All rates are subject to change without notice due to applicable labour law requirements, prevailing wage mandates, regulatory changes, material shortages, or other market-based adjustments. Where such changes occur, adjustments will be reflected in the final invoice and communicated in writing where practical.

The Client grants Restore Canada permission to photograph and document all work areas before, during, and after the Services for job documentation, insurance communications, internal quality control, and training purposes. Images will not be used in marketing materials without explicit written consent unless anonymized.

Restore Canada shall not be held liable for any failure or delay in performance due to circumstances beyond its reasonable control. These include, but are not limited to, natural disasters, pandemics, strikes, acts of government, failure of suppliers, or other force majeure events. In such cases, timelines and obligations shall be adjusted accordingly.

Restore Canada will take reasonable precautions to protect the Client’s property and belongings during the course of work. However, the Client is solely responsible for removing and safeguarding valuables, electronics, artwork, and sentimental items. Restore Canada disclaims all liability for incidental or consequential damage to property unless arising from gross negligence or willful misconduct.

Any concerns regarding workmanship must be reported in writing within seven (7) days of project completion. Restore Canada will investigate and, if necessary, remedy any verifiable defect within a reasonable period. No warranty or guarantee is provided beyond this window unless otherwise agreed in writing.

These Terms constitute the entire agreement between the Client and Restore Canada and supersede any prior verbal or written communications or understandings. No modification shall be valid unless made in writing and signed by both parties.

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

For questions regarding these Terms or to request a written payment agreement, please contact Restore Canada at 1.844.222.4566.