Canadian Privacy Policy and SMS Communication Terms

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This Privacy Policy (“Policy”) outlines how Restore Canada (“we,” “us,” “our”) collects, uses, discloses, and protects personal information provided by individuals (“you,” “your,” “user”) through telephone communications and online forms available via our website, https://restore-canada.com. It details the measures we take for data security in handling your personal information, along with the terms under which we may contact you through SMS (text message) communications, all in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By submitting your personal information through any of our communication channels, including website forms and telephone, and/or by providing express consent to receive SMS communications, you acknowledge and agree to the terms set forth in this Privacy Policy regarding personal information protection.

We collect personal information when you contact us by telephone or submit an inquiry through our website forms, in accordance with our Privacy Policy. This may include, but is not limited to, your full name, mobile or landline telephone number, email address, and residential or service property address, including any unit or suite number. Additional details may encompass the nature and location of the issue requiring service, as well as any information you voluntarily provide during your inquiry or service request, ensuring personal information protection and data security throughout the process.

When you refer a third party for service, we may also collect and retain the referral's contact information and description of their issue solely for the purpose of responding to the referral, all while maintaining a commitment to data security.

If you provide verbal or written consent to receive SMS communications, we will collect and store your mobile phone number and preferences specifically for administering such SMS communications.

The personal information protection practices at Restore Canada ensure that any data collected is utilized solely for business-related purposes tied to the services we offer. These include responding to service inquiries, scheduling appointments, dispatching technicians, providing real-time updates on service requests, and facilitating internal quality assurance and operational improvements, all under our Privacy Policy guidelines.

Where consent has been explicitly granted, we may also use personal information to send service-related notifications and promotional communications via SMS communication or email.

We prioritize data security and do not use personal information for unrelated secondary purposes without obtaining prior consent, unless otherwise authorized or required by law.

By providing express consent—either through a website form, written request, or verbal authorization during a call—you authorize Restore Canada to contact you via SMS communication for purposes related to your inquiry or active service.

Text message communications may include appointment confirmations, time-sensitive alerts, job status updates, and limited promotional content. Message frequency will depend on your engagement with our services. Please note that standard message and data rates may apply as determined by your mobile carrier.

Your personal information protection is important to us. You may revoke your consent to receive SMS messages at any time by replying STOP to any message or by contacting us using the contact information below. Requests for assistance can also be made by replying HELP to any SMS message.

To ensure data security, SMS communications are administered through third-party service providers who are contractually obligated to maintain confidentiality and data security. Rest assured, your mobile number and any related data are not sold or disclosed for third-party marketing purposes, in alignment with our Privacy Policy.

Restore Canada is committed to data security and does not sell, rent, or lease your personal information. Disclosure to third parties will only occur under specific circumstances outlined in our Privacy Policy: 

- When necessary to fulfill a service request, such as sharing personal information with authorized technicians or support personnel.

- To comply with applicable laws, legal processes, or regulatory obligations.

- To protect the legal rights, safety, or property of Restore Canada, our clients, or the public.

- With your express and informed consent. 

Any third-party service provider engaged by Restore Canada to support these purposes will be bound by written agreements that ensure compliance with applicable privacy laws and confidentiality obligations, safeguarding your data security. Additionally, SMS communication with our clients will be handled in strict adherence to these privacy standards.

Restore Canada implements reasonable physical, technical, and administrative safeguards designed to ensure data security and protect personal information against unauthorized access, use, alteration, or disclosure. Our efforts include encrypted data transmission through our website, role-based access controls, and secure storage protocols. Additionally, our Privacy Policy outlines these protective measures. 

However, despite these robust measures, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure. Therefore, we cannot assure the absolute security of any information you transmit to us through SMS communication.

We retain personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, or to meet legal, regulatory, or contractual obligations. Once the personal information is no longer needed, it will be securely deleted, anonymized, or disposed of in a manner that ensures data security and complies with applicable laws and regulations, especially regarding SMS communication.

Subject to applicable law, you have the right to access the personal information we maintain as part of our Privacy Policy and request corrections to any inaccuracies. You also have the right to withdraw your consent for promotional communications or SMS communication at any time, ensuring your personal information protection. 

Requests concerning your personal information must be submitted in writing and may require verification of your identity to uphold data security before we can process them.

Restore Canada reserves the right to amend this Privacy Policy at any time without prior notice. Any changes aimed at enhancing data security and personal information protection will be effective as of the date they are posted to our website. Your continued use of our services, including SMS communication, after such modifications will constitute your acceptance of the revised Policy.

If you have questions or concerns regarding this Privacy Policy and the protection of your personal information, or if you wish to exercise your rights related to data security, you may contact us through SMS communication at:  

Restore Canada  

Phone: 1.844.222.5466  

Email: Info@restore-canada.com  

Website: https://restore-canada.com