This Privacy Policy (“Policy”) outlines how Restore Canada (“we,” “us,” “our”) collects, uses, discloses, and protects personal information provided by individuals (“you,” “your,” “user”) through telephone communications and online forms available via our website, https://restore-canada.com. It also describes the terms under which we may contact you via SMS (text message) communications, in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act(PIPEDA).
By submitting your personal information through any of our communication channels, including website forms and telephone, and/or by providing express consent to receive SMS messages, you acknowledge and agree to the terms set forth in this Policy.
We collect personal information when you contact us by telephone or submit an inquiry through our website forms. This may include, but is not limited to, your full name, mobile or landline telephone number, email address, and residential or service property address, including any unit or suite number. Additional information may include the nature and location of the issue requiring service, as well as any details voluntarily provided during your inquiry or service request.
Where you refer a third party for service, we may also collect and retain the referral's contact information and description of their issue, solely for the purpose of responding to the referral.
If you provide verbal or written consent to receive SMS communications, we will collect and store your mobile phone number and preferences for the purpose of administering such communications.
Personal information collected by Restore Canada is used exclusively for business purposes related to the services we provide. These purposes include, but are not limited to, responding to service inquiries, scheduling appointments, dispatching technicians, providing real-time updates regarding service requests, and facilitating internal quality assurance and operational improvements.
Where consent has been explicitly granted, personal information may also be used to provide service-related notifications and promotional communications via SMS or email.
We do not use personal information for unrelated secondary purposes without obtaining prior consent, unless otherwise authorized or required by law.
By providing express consent—either through a website form, written request, or verbal authorization during a call—you authorize Restore Canada to contact you via SMS for purposes related to your inquiry or active service.
Text message communications may include appointment confirmations, time-sensitive alerts, job status updates, and limited promotional content. Message frequency will depend on your engagement with our services. Standard message and data rates may apply as determined by your mobile carrier.
You may revoke your consent to receive SMS messages at any time by replying STOP to any message or by contacting us using the contact information below. Requests for assistance can be made by replying HELP to any SMS message.
SMS communications are administered through third-party service providers who are contractually obligated to maintain confidentiality and data security. Your mobile number and any related data are not sold or disclosed for third-party marketing purposes.
Restore Canada does not sell, rent, or lease your personal information. Disclosure to third parties will occur only under the following circumstances:
Any third-party service provider engaged by Restore Canada to support these purposes will be bound by written agreements requiring compliance with applicable privacy laws and confidentiality obligations.
Restore Canada implements reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. This includes encrypted data transmission through our website, role-based access controls, and secure storage protocols.
Despite these efforts, no method of transmission over the Internet or method of electronic storage is guaranteed to be 100% secure. Accordingly, we cannot guarantee the absolute security of any information you transmit to us.
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required to meet legal, regulatory, or contractual obligations. When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in a manner that complies with applicable laws and regulations.
Subject to applicable law, you have the right to access the personal information we hold about you and to request corrections to any inaccuracies. You also have the right to withdraw consent to receive promotional communications or SMS messages at any time.
Requests related to your personal information must be submitted in writing and may require verification of your identity prior to processing.
Restore Canada reserves the right to amend this Policy at any time without prior notice. Any changes will be effective as of the date they are posted to our website. Your continued use of our services after such modifications will constitute your acceptance of the revised Policy.
If you have questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal information, you may contact us at:
Restore Canada
Phone: 1.844.222.5466
Email: Info@restore-canada.com
Website: https://restore-canada.com